Shipping policy

Shipping Policy

Last Updated: 7 August 2026

Thank you for shopping with The Valentine Collection. We are committed to delivering your order safely and efficiently throughout South Africa.

1. Order Processing

Orders are processed Monday to Friday, excluding weekends and South African public holidays.
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
During promotional periods, holidays, or peak shopping seasons, processing times may be slightly longer.

2. Shipping Destinations

We currently ship to physical addresses within South Africa.

At this time, we do not offer international shipping. Should this change, our Shipping Policy will be updated accordingly.

4. Shipping Costs

Shipping charges are calculated at checkout based on your delivery location, package size, and selected shipping method.

From time to time, The Valentine Collection may offer free shipping promotions. Any applicable terms will be displayed on our website.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number (where available), allowing you to monitor your delivery.

6. Delivery Information

Please ensure that all delivery information provided is complete and accurate.

The Valentine Collection cannot be held responsible for delays, failed deliveries, or additional charges resulting from:

Incorrect or incomplete delivery addresses.
Incorrect contact information.
The recipient being unavailable to accept delivery.

If a parcel is returned to us due to incorrect delivery information, additional shipping charges may apply before the order can be resent.

7. Delivery Delays

While we work with reputable courier partners, delivery times cannot be guaranteed.

The Valentine Collection is not responsible for delays caused by:

Severe weather
Public holidays
Industrial action
Load shedding or network disruptions affecting courier operations
Customs or regulatory delays (where applicable)
Other events beyond our reasonable control

8. Damaged or Missing Orders

If your parcel arrives damaged or appears to have been tampered with, please notify us within 48 hours of delivery by emailing nualamerch@gmail.com.

Please include:

Your order number.
Photographs of the parcel and damaged product(s).
A brief description of the issue.

We will investigate the matter and work towards an appropriate resolution as quickly as possible.

9. Lost Parcels

If your tracking information indicates that your parcel has not arrived within the expected delivery timeframe, please contact us. We will liaise with the courier to investigate and keep you informed of the outcome.